Privacy Policy

Effective Date: November 1, 2023
Last Updated: November 1, 2023

1. Introduction​

Welcome to CampX (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

CampX operates as an educational technology platform providing assessment services, learning management systems, and educational tools through our website (https://campx.in) and mobile applications.

Contact Information:

• Email: support@campx.in
• Address: 405, Workafella, Cyber Crown, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081
• Grievance Officer: srikanth@campx.in

2. Information We Collect​

2.1 Personal Information​

We collect information that identifies you, including:

• Account Information: Name, email address, phone number, username, password
• Profile Information: Educational background, institution details, student/teacher ID
• Communication Data: Messages, feedback, support queries
• Payment Information: Billing details, transaction history (processed through secure payment gateways)

2.2 Usage Information​

We automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Activity Data: Course progress, assessment scores, login times, feature usage
• Analytics: Pages viewed, time spent, click patterns, learning preferences

2.3 Information from Third Parties​

• Institution Data: Information provided by educational institutions you’re affiliated with
• Social Media: If you connect social accounts (optional)
• Payment Processors: Transaction confirmations from Billdesk

3. How We Use Your Information​

We use your information for:

3.1 Service Delivery​

• Provide access to assessment and learning management tools
• Track progress and issue certificates
• Process payments and maintain records
• Communicate about your account and services

3.2 Platform Improvement​

• Analyze usage patterns to enhance features
• Personalize learning recommendations
• Develop new educational content
• Ensure platform security and prevent fraud

3.3 Communication​

• Send service updates and notifications
• Provide customer support
• Share important announcements
• Send promotional content (with consent)

3.4 Legal Compliance​

• Comply with applicable laws and regulations
• Respond to legal requests
• Protect rights and safety
• Enforce our terms of service

4. Legal Basis for Processing​

We process your personal information based on:

• Consent: For marketing communications and optional features
• Contract: To provide our educational services
• Legitimate Interests: For platform improvement and security
• Legal Obligations: To comply with applicable laws

5. Data Sharing and Disclosure​

We share your information with:

5.1 Service Providers​

• Cloud hosting services (AWS)
• Payment processors (Billdesk)
• Communication services (WhatsApp Business, Email/SMS providers)
• Analytics providers

5.2 Educational Partners​

• Affiliated educational institutions (with your consent)
• Instructors and evaluators (limited to assessment-related data)

5.3 Legal Requirements​

We may disclose information if required by law or in response to valid legal requests.

5.4 Business Transfers​

In case of merger, acquisition, or sale, your information may be transferred with appropriate confidentiality agreements.

We do not sell your personal information to third parties.

6. Data Retention​

We retain your information for different periods based on the type:

You may request deletion of certain data, subject to legal and operational requirements.

7. Data Security​

We implement comprehensive security measures:

7.1 Technical Safeguards​

• Encryption: TLS 1.3 for data in transit, encryption for sensitive data at rest
• Access Controls: Role-based access control (RBAC) with principle of least privilege
• Infrastructure: Secure AWS VPC with firewalls and intrusion detection
• Authentication: Secure password hashing and session management

7.2 Operational Safeguards​

• Regular security assessments and vulnerability scans
• Employee training on data protection
• Incident response procedures
• Regular backups with tested recovery procedures

7.3 Data Breach Response​

In case of a data breach that may impact your rights:

• We will notify affected users within 72 hours
• Provide details of the breach and potential impact
• Recommend protective measures
• Notify relevant authorities as required

8. Your Rights​

You have the following rights regarding your personal information:

8.1 Access and Portability​

• Request a copy of your personal data
• Receive your data in a structured, machine-readable format

8.2 Correction and Update​

• Correct inaccurate information
• Update incomplete data

8.3 Deletion​

• Request deletion of your personal data (subject to legal requirements)
• We will delete or anonymize data no longer needed

8.4 Consent Management​

• Withdraw consent for marketing communications
• Manage cookie preferences
• Opt-out of non-essential data processing

8.5 How to Exercise Rights​

Submit requests to: support@campx.in We will respond within 30 days of receiving your request.

9. Children’s Privacy​

CampX is intended for users who are:

• 18 years or older, OR
• 13 years or older with parental/guardian consent

We do not knowingly collect information from children under 13. If we discover such data, we will promptly delete it.

10. International Data Transfers​

Your data is primarily stored in India. If we transfer data internationally:

• We ensure appropriate safeguards are in place
• Transfers comply with applicable data protection laws
• We use standard contractual clauses where required

11. Cookies and Tracking​

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings

You can manage cookie preferences through your browser settings.

12. Third-Party Links​

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Marketing Communications​

13.1 Opt-in​

We send promotional communications only with your explicit consent.

13.2 Opt-out​

You can unsubscribe:

• Via the “unsubscribe” link in emails
• Through your account settings
• By contacting support@campx.in

14. Grievance Redressal​

For privacy concerns or complaints:

Grievance Officer

• Email: srikanth@campx.in
• Response time: Within 48 hours
• Resolution timeline: 30 days

Escalation process available if not satisfied with resolution.

15. Updates to This Policy​

We may update this policy to reflect:

• Changes in our practices
• New features or services
• Legal requirements

15.1 Notification​

We will notify you of material changes via:

• Email notification
• Platform announcement
• Prominent notice on our website

15.2 Acceptance​

Continued use after changes constitutes acceptance of the updated policy.

16. Automated Decision-Making​

We currently do not use automated decision-making that produces legal or significant effects. Any future implementation will:

• Be transparent and explained
• Allow you to request human review
• Provide opt-out options where applicable

17. Data Processing Principles​

We adhere to the following principles:

• Lawfulness: Process data only with legal basis
• Purpose Limitation: Use data only for stated purposes
• Data Minimization: Collect only necessary data
• Accuracy: Keep data accurate and updated
• Storage Limitation: Retain data only as long as needed
• Security: Protect data with appropriate measures
• Accountability: Demonstrate compliance

18. Contact Us​

For questions about this policy or our privacy practices:

Email: support@campx.in
Address: 405, Workafella, Cyber Crown, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081

Version History:

• Version 2.0 – November 2023 (Current)
• Version 1.0 – July 2022